Refund Policy

Our Commitment to You

At OneIPTV, we are committed to delivering a top-notch IPTV subscription service. This policy details the circumstances under which a refund may be issued, promoting a straightforward and equitable experience for all our clients.

Refund Eligibility

You could qualify for a complete or partial refund in these specific situations:

Technical Failures: Service is completely non-functional on your compatible device for 72+ consecutive hours due to a fault on our side.
Duplicate Payments: Accidental duplicate charge for the same subscription period.
Initial 7 Day Windownew customers: Request within 7 days of first purchase after attempting support-led troubleshooting.

How to Request a Refund

To obtain a refund, please follow these instructions:

Connect with our support team using Contact page.
Utilize the subject line: 'Refund Request'.
Kindly submit your full name, the email associated with your subscription, along with your request's reason.

Sample Refund Request Message

Contact: Send a message via our Contact page

Message Title: Refund Request

Hello,

I am reaching out to seek a refund for my IPTV subscription.

My Name: [Your Full Name]

My Email: [Your Subscription Email]

Reason for Refund: [Provide a concise explanation of your issue, such as technical glitches, double billing, etc.]

Thank you.

What We Need to Process Your Refund

Account email used at checkout
Order/transaction ID from {Payment Gateway Name}
Brief reason and steps already tried with support
Device/app details (e.g., Firestick + IPTV Smarters)

Processing Timeline

0–3 business days Evaluation conducted by assistance group
Same day after approval A refund has been processed back to your original payment method ({Payment Gateway 1} / {Payment Gateway 2}).
5–10 business days Funds may differ based on issuer policies.

An email notification will be sent at every stage. Expect longer response times on weekends or holidays.

Exceptions (When Refunds Are Not Provided)

Refunds are not applicable in these specific circumstances:

You are dissatisfied with the list of channels or content.
Your internet speed is insufficient or unreliable for streaming content.
You have breached our Terms of Service, such as account sharing.
Unfortunately, the geo-blocking issues you face in your area are beyond our abilities.

How to Avoid Refund Requests

Check Compatibility: Confirm your device/app supports M3U/Portal before purchase.
Stable Internet: Use 30 Mbps+ and 5GHz Wi Fi or Ethernet for 4K.
Use Setup Guides: Follow our step by step Installation page.
Ask Support First: Most issues are solved in minutes—please contact support.

Frequently Asked Questions (FAQ)

After receiving approval, refunds will be handled within three business days. However, it could take between five to ten business days for the funds to appear in your account, depending on your bank or payment provider. For updates on your status, please contact support.

Typically, refunds for a change of mind are not available after the first 7 days. We recommend assessing our features and reaching out with any inquiries prior to subscribing. For complete information, visit our Refund Policy or reach support.

Our subscription service renews automatically. If you overlook cancellation prior to your renewal date, kindly contact us right away. Refunds for renewals are evaluated individually. Discover more in our Terms.